Quick answers about seasonal service, triggers, timing, windrows, salting, long storms, route capacity and My HSR.
No. Seasonal service is designed around automatic dispatch for qualifying snow events under the signed agreement.
It is the accumulation threshold associated with the selected snow-clearing service. A 3 cm trigger can create more qualifying events than a 5 cm trigger.
No. The trigger determines when an event qualifies for service; route order, weather, road conditions and contractual priority can affect timing.
Only the areas identified in the signed agreement. Driveway, entrance, walkway, private lane, parking area and municipal sidewalk should not be assumed to be interchangeable.
No. Ice-management treatment depends on the selected package or commercial agreement.
An ice event can occur without qualifying snow accumulation. Whether HSR applies salt depends on the selected ice-management service and agreement.
It is the ridge of snow left at the driveway entrance when a municipal road plow passes.
No. A private contractor does not control municipal plow timing. Windrow handling depends on the signed HSR scope.
Prolonged snowfall can cause already-cleared areas to accumulate again and can slow public-road travel. HSR operates according to conditions and signed obligations.
Priority routing can place a property ahead of non-priority accounts when reasonably practicable; it is not an exact arrival-time guarantee unless expressly stated.
Current My HSR customers can have access to service-attendance information and route/service status where those features are active.
No. Residential customers can use Build & Price for a preliminary package; commercial properties require a site-specific estimate.
Snow service has to be physically completed during real winter conditions. Limiting route capacity helps avoid unrealistic contracted volumes.
No. Seasonal snow clearing applies to the contracted service. Additional areas, salting, windrows or other work depend on the agreement.
HSR focuses on Oakville, Burlington and Milton, Ontario.
Residential customers can build a preliminary snow-removal package online. Commercial properties receive a site-specific review.
